Refund Policy

Last Updated: August 23, 2026

At ManeMind, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

1. Returns & Refunds

We accept return and refund requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused or gently used.
• The product must be in its original packaging.
• You must provide your order number or proof of purchase.
• The product must not have been intentionally damaged or altered.

Because our products are beauty, skincare, and body-care products, we cannot accept returns for products that have been contaminated or significantly used.

2. How to Request a Refund

To request a return or refund, contact us at:

ManeMind@yahoo.com

Please include:

• Your full name
• Order number
• Reason for the return
• Photos of the product, if applicable

Our team will review your request and provide instructions for returning the product if your request is approved.

Please do not send products back before receiving return instructions from our team.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

We may request photos of the product and packaging to help us review the issue.

If the issue is confirmed, we may provide a replacement or full refund at no additional cost to you.

5. Non-Refundable Items

The following may not be eligible for a refund:

• Gift cards
• Products damaged through misuse
• Products returned after the 30-day return period
• Products that have been significantly used or contaminated

6. Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong or defective product.

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us at ManeMind@yahoo.com.

After reviewing your request, we will determine whether a replacement or refund is the appropriate solution.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at ManeMind@yahoo.com.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

9. Contact Us

If you have any questions about our Refund Policy, please contact:

ManeMind
Email: ManeMind@yahoo.com

By placing an order with ManeMind, you acknowledge and agree to the terms of this Refund Policy.